Our Reviews

 

Call Poolstar™ Today! (702) 557-6625


PoolStar™ would like to thank each and every customer for giving us the opportunity to provide our services to you!

 


See more PoolStar™ reviews on Google+ and Yelp pages by clicking on the logos: 

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From 49 reviews
Julie Chatelain

Many years ago, after going through pool service after pool service, I discovered Kevin and Pool Star. In those days, it was just Kevin. He was always on time, always provided great service and advice. In fact at one point, I called him …

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via Google
Randy Hornbeek

GREAT WORK

Response from business owner

Appreciated!!

via Google
Robert Jacques

Excellent service, Very pleased with Pool Star . Would recommend them to others, They keep our pool spotless and keep us up to date with maintenance .

Response from business owner

Thanks for the feedback. Much appreciated.

via Google
Luke Pyles

Conscientious, excellent and friendly service.

Response from business owner

Thanks for the feed back much appreciated!

via Google
K Norman

Responded quickly with an estimate when other services took much longer or no showed. Pool looks great now, too!

via Google
Michelle Fedrizzi

Excellent group to deal with from start up to every week maintenance! Highly recommend.

via Google
Matt Bliven

Kevin is very knowledgeable and very helpful. Our pool has never looked better. Thank you PoolStar!!

via Google
Robert Andronaco

This is our 3rd pool service in less than 2 years and I think we've found a winner! Doing a much better job with our pool & spa and they show up when they say they will. Excellent response to questions and great customer service.

via Google
Teri

Great service very knowledgeable our pools never looked better

kashonda daniels

Pool looks better than it ever has! Competitive prices and quick responses and solutions from owner if any problems with equipment.

via Google
Lisa

Poolstar has been great so far, just became a new customer and everything has been wonderful.

Cristy Jeffries

Very knowledgeable and friendly. My pool went from slimy green to sparkling blue in one day. These guys are amazing!!!

via Google
Rebecca Flinn

Very professional!

via Google
Dale

I HAVE NOW DEALT WITH KEVIN AND POOLSTAR ON SEVERAL OCCASIONS AND HAVE ALWAYS FOUND HIM TO BE NOT ONLY PROFESSIONAL AND EFFICIENT BUT FRIENDLY AND KNOWLEDGEABLE. I HAVE OWNED SEVERAL POOLS IN THE LAS VEGAS AREA OVER 40 PLUS YEARS AND HAVE NEVER CONSIDERED A POOL SERVICE AS I DIDN'T FEEL THEY WOULD DO AS THOROUGH A JOB AS I COULD. AFTER MEETING KEVIN AND EXPERIENCING THE QUALITY OF HIS COMPANY I WOULD NOT HESITATE TO HAVE POOLSTAR MAINTAIN MY POOL.

Punam

Honest, competent, professional and fair. Wish every company operated the same way.

Kristen

Poolstar is very professional, quick and efficient.

Albert Pierce

Responded very quickly when we called them. Very personable on the phone and in person. Set out exactly what they are going to do for the year and recommendations for down the road. Exactly what we needed, and they started IMMEDIATELY which…

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via Google
Scott

First experience with PoolStar was for the initial equipment tutorial after my pool was filled and based on the positive experience I had with them, I then hired them to maintain my pool on a weekly basis. Although I have had only a few weeks of experience with PoolStar, I am impressed with their service so far.

John Paul Munoz

Great! Very knowledgeable and experienced. Good customer service ethics.

via Google
Michelle

As first time pool owners, Pool Star has been AMAZING in every step of the way. We did the final walk through of our home 2 weeks prior to getting keys and noticed that the pool was starting to yellow a bit. We were promised that the pool would be kept up and to our surprise is was a green swamp once we finally had our hands on the keys. Pool Star explained everything over the phone and came out the very next morning. The technician explained how the entire system worked, identified that it had not been serviced, informed us that the salt water feature was not functional, and then serviced the pool. They had us swimming in a crystal blue pool by that night!

Again, as pool novices, we had questions, concerns, and even accidentally switched something that drained the hot tub overnight. 1 phone call and they were there in a flash. EXCELLENT service and all 3 technicians I have worked with, including the owner, have been amazing. I highly recommend!

Lisa Castillo

After paying a pool service for a year and not being satisfied we switched to Poolstar and can't be more pleased with the service. Our pool has never looked this good. I would recommend this company to all my friends with pools. Excellent …

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via Google
Ileen

They do a terrific job. Kevin provides top notch customer service.

Ruby Leong

Very happy with our experience and would highly recommend PoolStar.

via Google
Maria

Great service, friendly and reliable!!

Michael Sullivan

Great company. Professional Tech's.

via Google
Jeanne

New to having pool service. Technician explained everything and billing is easy.

Kevin

In six years of owning a pool, I have never paid for the services of professional care/maintenance. I have heard many negative stories from people regarding the persons they had hired. I found Poolstar on Yelp, and the reviews all were amazingly positive. I am happy to say that Poolstar is of the highest professionalism, and service. Customer service (phone/email/in person) is great, as is the quality of pool service they provide. I no longer worry about wasting my weekend on cleaning my pool and buying chemicals on a weekly basis. My pool has never looked so good. I highly recommend Poolstar.

Helen

Most excellent professionals, great service and price.

Martin Halaburda

PoolStar has done a fantastic job with my pool. When I contacted them for service my pool was not in the best shape. They sent their resources out for the initial cleaning and it's never looked better. These folks have done a great job!

via Google
Parker Owen

Very friendly staff, and they make my pool look beautiful!

via Google
Stephanie Rainbow Bell

You know, sometimes the mark of a GREAT business isn't that they always give excellent service, or are very responsive to phone calls or emails, or even that they always lock up everything when they leave . . .

Sometimes, the mark of a …

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via Google
Elizabeth Vickers

We built our pool last year and started using Pool Star. They have provided great service and our pool always looks great. I would recommend them to anyone who needs reliable service.

via Google
Paul Robinson

The best way i can describe their service is peace of mind.Kevin and ron go the extra mile to make sure all you got to do is jump in and enjoy your pool.would recommend very highly.

Response from business owner

Thanks Paul, your feedback is important to us. PoolStar looks forward to caring for your pool in 2016.

via Google
Dennis

I have used several pool companies over the past 20 years and Pool Star are the best by far.

Yolanda Aguilar

I have nothing but good things to say about Kevin an Pool Star. They have been taking care of our pool since we bought our house. They had our pool up and running even before we moved in. We have never had an issue. Our concerns and …

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via Google
Carolyn Golliher

We have been doing business with the Pool Star Team for over 3 years now. Kevin responds promptly to all questions and concerns. They are very professional and I highly recommend this company.

via Google
Gary Turner

Kevin and his crew are very professional. Not not does he do a fantastic job w my swimming pool but he is very considerate and understanding about my two dogs. I informed Kevin how important they are to me and he and his technicians always …

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Response from business owner

PoolStar technicians look forward to seeing customer's pets while on route. Your dogs always give a warm welcome at the gate. Thanks for the feedback Gary.

via Google
Kat Dull

I am very pleased with PoolStar, they always do an excellent job cleaning my pool and are always sending me updates on the best way to maintain and upkeep my pool.

via Google
Brittany Olsson

From start to finish, this has been an exceptional experience. They have incredible service, they know exactly what they are doing, and they were able to refer me to other great companies to fix my broken tiles. After our first service, we …

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via Google
Marty Agius

Kevin and the PoolStar team not only are excellent at pool care and the right recommendations, but they excel at communicating with their clients. They show up when they say they will and if there is a change in the schedule, you are …

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via Google
lender ramos

Best service ever

via Google
Mitch Mills

I cannot say enough good things about PoolStar. The weekly service is outstanding and Kevin has gone out of his way on several occasions (even on holiday weekends) to make sure we are 100% happy. Even when I have dumb, simple fix issues. He…

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via Google
Marv Howell

PoolStar is the best I've seen. They do what they say they will do and they are fair and very knowledgeable.

We build swimming pools and we refer all of our customers to PoolStar for the maintenance of their pools after we complete …

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via Google
Nilelator None

Have had 3 other pool service. this is by far the best

via Google
Chojin Khan

I used PoolStar to drain and power wash my pool. Kevin was courteous and never tried to upsell me on any additional services, he offered what he had and would never mention it again if I refused. He was very professional in manner and his …

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via Google
David Castro

Excellent service and communication! This is a professional organization.Very happy with the service! Try them and you will see.

via Google
Ann H

I am one of Kevin's (PoolStar) longest customers, been with him since 2005.

The service he provides is nothing short of outstanding. His reliability and service is what keeps me as his customer. I never have to wonder if he was going to …

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via Google
Sara George

I have been with PoolStar for the last 4 years. Most reliable pool service i have ever had. I have had other pool services in the past and they were always trying to sell me expensive equipment for my pool. Kevin has always been honest and …

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via Google
Katie Collins

PoolStar is the most reliable service that I have dealt with. They are responsive and easy to reach. I appreciate that my pool does not smell like strong chemicals and yet feels/looks clean.

via Google


We have had many pool services over the past 16 years we have lived in Vegas Pool Star is far superior than any of them We are very happy with the service POOL STAR afforded us this past summer. They ” walk the talk” We look forward to the same efficient service when we reopen our pool. B. Withrow


Pool Star is the best company I have dealt with so far in Henderson. Impeccable reliability, fast response to questions and extremely knowledgable. These guys are not someone who thinks they know what they are doing, they are certified professionals. The best in the business. Just try them. D. Castro


We sold our house today and have recommended PoolStar to the new owners, so hopefully they will continue to use your services. Thank you so much for being so reliable and professional. We wish we had found you sooner. M Roby


Kevin, We are very, very pleased and satisfied with the maintenance of the pool.  We met Glen today and told him that he does a great job. G Sablich


Called first thing in the morning with an urgent problem and PoolStar were at my home within an hour, professional, knowledgeable, and friendly.  Thanks for the outstanding service. Tu, Henderson


PoolStar has been the best pool service that we have had. The pool always looks great, they always are there when they are supposed to be and could not be nicer. When the pool is in need of repairs or anything the communication about the problem is very straightforward. We would recommend PoolStar to anyone who wants great service and a sparkling pool for a reasonable price. Deonne T. Henderson


Finally I’ve found a pool company that does what it claims to do!  PoolStar are reliable and trustworthy.  I would highly recommend them to anyone as a company who will go the extra mile to make their customers happy and keep their pools sparkling.  Thanks Kevin. Annie R. Las Vegas

We have used poolstar for a number of years to service and clean our pool. Their work has always been excellent – even after storms have deposited the needles and leaves from a neighbor’s palm tree into the pool! They are easy to deal with, friendly and receptive and I highly recommend their services. C Bell


Hey Kevin, I am moving to San Diego and sold my house. I will give your information to the new owners and see if they want to continue service. Thank you so much for all your help over the years!!!! You have been amazing and i am so glad that Shelley found Pool Star!!! Sarah


Thanks Kevin for all you do.  My swimming pool always looks great and you have got to be the most friendliest person ever.  You are never too busy to say hello.  You have the best customer service skills.  For me that is extremely important.  It is so great having a responsible and caring person to take care of our pool.  You are the best pool guy ever Kevin.  Thank you for everything. J Morgan


Thank you so much Kevin.  You made me feel much better.  You do such a good job.  I like that you vacuum it every week. The other guy didn’t do that and after he would leave there would be a lot of dirt on the bottom of the pool and you could see where he would sweep because there would be the dirt lines.  Even when I was out there I never saw him scrub the tile. When I asked he would tell me that the chemicals would keep the stuff off of the tile.  Thanks again for getting back to me and for being so nice.  It sure is a relief and refreshing having you. Have a great weekend. B Morgan


I have tried three different pool cleaning service companies and Pool Star is far and away the best. If you are looking for professional, reliable and affordable pool cleaning these are the guys you need. You pool will never look better. B. Mclauchlan


Hi Kevin, I would like to thank you for taking the time to address the concerns of the pool with my in-laws.  You were very helpful and we are very grateful to have found you to take care of our pool service needs. You are doing a fantastic job.  Thank you again very much! L Mailer


Thanks for the great service the swimming pool always look great. The Pettit’s NV


Hi PoolStar, I just wanted to send you a quick email and say what a great job you have done on our acid wash for our pool. It looks like it’s brand new again! You have always put a lot of time and effort in making sure our pool is looking clean and beautiful. Thanks again! Elizabeth


PoolStar is the best! PoolStar has been coming to our house for about 6 months now, and he does a terrific job! PoolStar is always on time, is efficient, and very pleasant. PoolStar will be the last pool service I have! Great job! J Chatlin


Thank you for your efficient and very professional service.  With past men, we sometimes did not even get a bill much less reminders such as this.  Again, thanks and Happy Thanksgiving.
Thank you for the work you did.  If, in the future, we need you again, we will be sure to call.  Will also give you any referral if the occasion arises. Mr.  & Mrs. Aimar Las Vegas, NV


Owning our first pool is very exciting and my husband and I were thrilled to be able to swim in our own backyard especially during the Las Vegas summers!  But then there’s the huge issue of maintenance!  At first my husband tried to do it himself, but while he has many outstanding skills, pool maintenance didn’t turn out to be one of them!  Then something went horribly wrong and the pool lost half its water practically over night!  We went online and found POOL STAR which we decided to call since it is a British company and my husband is British.  Who would think that the best pool maintenance company in the Valley would be owned and operated by ex-pats who surely didn’t get their expertise from living in England!  If you have a pool, you need Pool Star and Kevin Humphreys!  Don’t even think about it!  Just give them a call and swim easy knowing that not only will they keep your pool sparkling clean, but they will also take care of the filters, etc.  Thanks Kevin! Chris and Steph B.


My god kids went this weekend in the pool and really enjoyed the pool.  Thanks again for keeping it in tip top shape.Best regards,  Rosa Las Vegas


Thanks again for your pool services which have always been excellent. If there is an opportunity to have you service our pool at our new home I will be sure to be in touch with you. Regards, Ron


Thank you, and the pool looks great. I appreciate your work and you do a great job.Take Care Adam Henderson, NV


Dear Kevin This will be our last months requiring your services as we have put our house up for sale and have a probable buyer and will be closing soon. We will be very pleased to recommend your excellent company to the new owners and we thank you for your fine and reliable pool service over the years. Mr. Mrs. Hodge


Hi Kevin Janice has commented on the great job you have done on her pool in the short time it has been under your care.  As her friend, I am greatly appreciative of that. Thank you Kevin and may you have a great day and a wonderful holiday season. Mrs. Kelly Greenvalley


To Potential Poolstar Customers: I am pleased to be able to write this letter of recommendation for Poolstar. They have been taking care of my pool for a few months now and I am truly very pleased with the results. They handle all the cleaning and chemicals filter washes and have done maintenance on my pool vacuum, and my pool always looks sparkling clean. I recently had my cartridge filters replaced and my pool drained; parts replaced on my pool vac and the pool refilled and they handled this with ease. One of my main concerns was finding someone reliable and there has been no question regarding his dependability, PoolStar has been there as promised, every week. They are respectful of my property and are very knowledgeable and friendly, and I have no problem in recommending Poolstar to others. If you have any further questions regarding Poolstar’s service please feel free to contact me.